Transparency, Honesty and Communication

IMG_0003-0.JPGI’m really enjoying my current assignment in CIDCO, the organization that I’m deputed to. Seeing some interesting manners of public service delivery in this organization, I want to pen some insights into the origins of public anger aka ‘law & order situations’ in police parlance.

CIDCO, the Public Sector Corporation of Maharashtra state, is an organization working to create infrastructure (including railway, metro and airport!!) for expanding urbanisation in a planned and controlled manner outside already congested urban metropoli. Land, and it’s rapidly appreciating value, therefore, is its extremely vulnerable asset. Compensation for land acquisition and sale of plotted land for specific uses, are issues in CIDCO, which are not only corruption prone but also ‘law & order’ prone. On these issues, the public perception is one of lack of trust on government’s actions and non-actions, because the land allotments-both for compensation as well as sale-take place in a hush-hush manner in files, with ‘agents’ hovering around and whispers of unholy alliances between bureaucrats and politicians for windfall benefits out of legally permitted discretionary powers on these issues.

So, the system as it works, creates a large ‘victim’ or ‘exploited’ base in the society, which is ready to organise and turn violent whenever an occasion arises. Such situations are great visuals for TV coverage and breaking news of police brutality on the protesting and angry citizens’ mob. And that’s the only point at which the rest of the world sees the story!

But I have been observing some interesting situations over the last few months that I’m posted to CIDCO. I’m the only police officer there, but the organization does not seem to need my ‘police’ presence! ‘Dharnas’, ‘Marches’, ‘Delegations’ to submit petitions, all take place. But there is no distrust from the public side and no fear to discuss the agitationists’ demands, from the management’s side. The situation does not deteriorate into a ‘law & order’ situation. So what has led to this good state of democracy where people protest peacefully?

Over the last year or so, the organization has seriously taken up an extraordinary transparency drive in the critical areas of public distrust, i.e land allocation. Kiosks have been set up in the office campus, in which the file notings on these compensatory allocation of developed lands, which has been a festering issue since many decades, are open for public viewing. Actual handing over of such lands to beneficiaries is video filmed and these video films are also publicly available on the kiosks, along with the file notings, so that the correct beneficiary is handed the compensation. As most of the beneficiaries are of rural background, cheating was a common offence on these land deals. The opening out of the earlier closed door decision making within CIDCO, has improved public trust in the system measurably.

Along with all this transparency, the management maintains an intensive dialogue with the villagers, in order to understand evolving concerns on these opened up processes. Therefore, it’s not only the elite and powerful people who are heard by the management.

As a result of this transparent and perceptibly honest dealing of the management, handling of any old and new acrimonious issues which come up in an organised way as Morchas or Dharnas, is amenable to discussions within the framework of law. And does not deteriorate into a violent expression of public anger.

All this takes hard work and a firm will to see it through, and the ‘preventive’ results are invisible but amazing.

What I see in this experience is the impact of building trust through transparency, honesty and communication with local communities from the government’s side. The problem of ‘inability to enforce’, which is the roadblock to our country’s progress, could possibly be approached through these three principles concurrently used,and monitored in a mission mode, in every people facing organisation of government.  Along with this, there should be simultaneous delegation of powers and funds to these people facing offices (about this I’ve written in an earlier post).

As a fallout, law & order, a police subject, would be needed to be minimally invoked as a state response to public protests-which should be the situation in any vibrant democracy.

 

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6 thoughts on “Transparency, Honesty and Communication

  1. Truth is infinitely powerful element, while being used in public domain on regular basis and transparent manner, is capable of causing great impact concerning trust and peace. The absence of disorder is natural byproduct.

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  2. Whatever I have read is music to my ears, because honesty and transparency in dealings where land transactions in India are involved is near impossible. Some of us are familiar with the problems in selling a house because the proceeds we want “all white”, a request greeted with a smirk. Pradnya’s statement sounds too good to be true but must be true, coming as it does from an insider.
    The relevance of police and “law and order” concerns diminish wherever there is transparency, accountability and fear of severe punishment. Corruption is also scarcity driven, as in the case of land. The Railways and the military own large swathes of real estate and what we know is an infinitesimal part of what really goes on. I hope this is not true of CIDCO. What can be done to nurture and spread this CIDCO culture? Can we prepare a manual?

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  3. The sea change the work culture at CIDCO has undergone is clearly visible over last couple years; my personal experience, though I am not a PAP as such! And this has happened because of a focused approach by people at the helm. One wonders if this new culture would survive once these people get shifted. Transparency and communication can be brought in by making mandatory, systemic changes. Honesty is a virtue that can not be implanted. Certain, clear and quick punitive deterrents to dishonesty need to be in place permanently!

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